Appointments & booking
Cancelling, lead times, missed appointments and what a booking really needs.
An introduction
An appointment is an arrangement between two sides, and most friction arises where one side assumed something that was never said out loud. "Let's say Thursday then" is not a booking but an intention — an appointment becomes binding only when both mean the same date, the same time and the same service.
From that follows the question that causes the most trouble: what applies when you cancel? Time cancelled at short notice can rarely be refilled, which is why many businesses have deadlines — fair only if they were known beforehand. Learning them after missing an appointment makes them feel like a penalty rather than a rule.
The third point is the quiet side of every booking: the data. An appointment needs a name and a way to reach you — and depending on the service, more, such as notes on allergies or previous treatments. What is needed for what, and how long it stays, should be a question you can ask without justifying yourself. This section explains both sides: what a salon needs and what you can expect.
Booking without an account: which details are really needed
An appointment needs no account, but it needs contact details. Which details serve what purpose, what reminders requi...
You missed your appointment: what happens now and how to fix it
No cancellation, nobody there: what happens inside the business, how to put it right, what you can expect afterwards...
How far in advance should you book an appointment?
A week is usually enough, but not for Saturday mornings or long slots. What drives lead time, how a waiting list work...
Cancelling an appointment: how late is too late?
Cancelling is always allowed; cancelling late is what hurts. The notice that counts, how to cancel properly, what a b...