Appointments & booking

An appointment is an arrangement between two sides, and most friction arises where one side assumed something that was never said out loud. "Let's say Thursday then" is not a booking but an intention — an appointment becomes binding only when both mean the same date, the same time and the same service.

From that follows the question that causes the most trouble: what applies when you cancel? Time cancelled at short notice can rarely be refilled, which is why many businesses have deadlines — fair only if they were known beforehand. Learning them after missing an appointment makes them feel like a penalty rather than a rule.

The third point is the quiet side of every booking: the data. An appointment needs a name and a way to reach you — and depending on the service, more, such as notes on allergies or previous treatments. What is needed for what, and how long it stays, should be a question you can ask without justifying yourself. This section explains both sides: what a salon needs and what you can expect.